Service-Specific Terms

XH1.0 XERO ACCESS 

XH1.1 To be the most help we can, we’ll need access to your Xero file.  We’ll give you instructions on how to invite us once you’ve accepted this proposal. 

XH2.0 LIMITATIONS 

XH2.1 Phone support is aimed at simple issues that can be resolved in 15 minutes or less. If you have a more major issue to sort out, we can talk to you about it and give you a quote to get it fixed. 

XH2.2 This subscription covers one user only. If you would like your team members to be able to take advantage of the service too, we can give you a quote for a multiple user subscription.